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Terms & Conditions: FLYTE Bar

Welcome to FLYTE Bar. By accessing our website, purchasing vouchers, tickets, or products, or attending events, you agree to the following terms and conditions. Please read them carefully.

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1. General Information

  • FLYTE Bar is operated by FLYTE Bar Limited, registered in England & Wales under company number 16629018.

  • Our registered address is 48 Market Place, Henley-on-Thames, RG9 2AG.

  • References to “we”, “us”, or “our” refer to FLYTE Bar Limited. References to “you” or “your” refer to the customer or website user.

2. Website Use

  • The content on our website is for general information and marketing purposes only.

  • We reserve the right to update or change content, pricing, or offers at any time without notice.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

3. Purchases, Vouchers & Tickets

  • All purchases made through our website are subject to availability and confirmation.

  • Dining vouchers, Founders’ Cards, and Hall of Famer Cocktails:

  • Vouchers and cards will be issued physically by post after purchase.

  • They are valid for 12 months from FLYTE Bar’s official opening date unless otherwise stated.

  • Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash.

  • Event tickets (including Opening Night):

  • Tickets are issued electronically and/or by post.

  • Entry may require proof of age (18+ for alcohol service).

  • Tickets are non-refundable except in the event of cancellation by FLYTE Bar.

4. Dietary & Accessibility Requirements

  • We can cater for vegan, vegetarian, gluten-free, and non-alcoholic alternatives.

  • We will contact you after booking to confirm any requirements.

  • Please notify us at least 48 hours in advance of your visit to guarantee accommodation.

5. Responsible Service of Alcohol

  • FLYTE Bar operates a strict Challenge 25 policy. ID may be required.

  • We reserve the right to refuse service to anyone who appears intoxicated or underage.

  • No refunds will be given if entry or service is refused on these grounds.

6. Cancellations & Refunds

  • Refunds are only provided where required by law or in the event of cancellation by FLYTE Bar.

  • If you cannot attend an event, tickets may be transferred to another person with prior notice.

7. Liability

  • FLYTE Bar is not liable for personal loss, injury, or damage to belongings while on our premises, except where caused by our negligence.

  • Customers are responsible for their own safety and behaviour while attending events.

8. Privacy & Data

  • We will collect and use your information in accordance with our Privacy Policy.

  • We will not share your details with third parties except as required by law.

9. Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.

  • Any disputes shall be subject to the exclusive jurisdiction of the English courts.

📌 Last updated: 19/09/2025

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Privacy Policy: FLYTE Bar

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

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1. Information We Collect

  • Personal details provided when placing an order (name, email, phone number, address).

  • Payment information processed securely through our payment providers.

  • Optional information you provide such as dietary preferences or event participation.

2. How We Use Your Information

  • To process your orders, vouchers, and event bookings.

  • To send confirmations, updates, and reminders.

  • To contact you about dietary requirements or other booking-related details.

  • To keep you updated with FLYTE news, offers, and events (if you opt in to our mailing list).

3. Sharing Your Information

  • We do not sell or rent your information to third parties.

  • We may share your details with trusted service providers who help us run Flyte (for example, payment processors or postal services).

  • We may share information if required by law.

4. Data Storage & Security

  • Your information is stored securely and only accessible by authorised staff.

  • Payment details are processed by secure third-party providers and are not stored by FLYTE Bar.

5. Your Rights

  • You may request a copy of the information we hold about you.

  • You may update or correct your information at any time.

  • You may opt out of marketing emails at any time by clicking “unsubscribe” in our emails.

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📌 Last updated: 19/09/2025

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Refund & Cancellation Policy: FLYTE Bar

We want every FLYTE experience to be enjoyable and stress-free. Please read our refund and cancellation policy before making a purchase.

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1. Vouchers and Founders’ Cards

  • Dining vouchers and Founders’ Circle cards are non-refundable and non-transferable once purchased.

  • Vouchers and cards are valid for 12 months from FLYTE Bar’s opening date unless otherwise stated.

  • They cannot be exchanged for cash or credit.

2. Hall of Famer Cocktails

  • Hall of Famer Cocktail purchases are non-refundable as they include pre-opening collaboration and permanent inclusion on our menu.

3. Event Tickets

  • Tickets, including Opening Night and other special events, are non-refundable except in the event of cancellation by FLYTE Bar.

  • If you cannot attend, tickets may be transferred to another person with prior notice.

4. Cancellations by FLYTE Bar

  • If we cancel an event, you will receive a full refund or the option to transfer your ticket to a future event.

  • We are not responsible for additional costs such as travel or accommodation.

 

📌 Last updated: 19/09/2025

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